Policies

Store Policies / Returns

Shipping Policy
We ship via USPS, UPS and DHL, depending upon the destination and products being shipped, at our discretion, unless you specifically request a particular shipping service in which case an additional shipping charge may apply. For international shipments, we ONLY ship via DHL Worldwide Express, other shipping options are often less costly but MUCH less reliable and we will not ship using any method other than DHL Worldwide Express to any destination outside the USA. 

Returns / Exchanges
Any returns or exchanges must be AUTHORIZED and COMPLETED within 30 days of your receipt of the product. That means we must RECEIVE your returned item(s) HERE in our office within 30 days of when you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. 

To be eligible for a return, your item must be unused/unmounted/uninstalled/unworn (for apparel/riding gear, other than trying on for sizing) and in the same condition that you received it. It must also be in the original packaging with original tags/labels. If you tried to install a product on your bike, and found out it won't fit or was the wrong item, we will NOT accept a return of this used item. Return items must be NEW in original packaging. For apparel and riding gear, the item must be returned in original new condition and cannot have been worn while riding. Try the apparel/gear item on when you receive it and judge the sizing, and then request a size exchange if necessary, DO NOT wear the gear on a ride and then decide later you'd like to exchange it, we cannot accept returns of any riding gear which shows any signs of being WORN while riding. If you decide to return an Apparel/Riding Gear item and not exchange it for a different size or style, you will be issued a STORE CREDIT for the return MINUS any shipping charges. We do not offer free "Try On" services for Apparel/Riding Gear, if you are uncertain of sizing and do not want to pay any shipping fees, please purchase items from a local shop where you can try the items on before you buy.

Size Exchanges are available for Apparel/Riding Gear for no fees other than return shipping charges. You pay the shipping charge to return the item to us and we will cover the shipping fees on the exchange item going to you.

All returned items will be credited back to you for the authorized amount of the product return, minus any shipping fee you piad, as STORE CREDIT to be used for future purchases. We will send you a store credit code after receiving and verifying the return item meets the criteria for return.

Certain items are NOT ELIGIBLE for return under any circumstances:

* ALL Electric/Electronic Parts/Products (ECU's, Dashboards, Fuel management modules, Quickshifters, Lap timers, Regulators, Fuel Pumps, Fuel injectors, Fuel level sensors, solenoids, relays, etc.)
* Generally any parts that have wires attached to them or a circuit board inside of them, are considered "electronic". 

To complete your return, you must obtain an RMA# from us PRIOR to returning your items, and the RMA# must be written on the outside of the package when it is returned. 

Items With Manufacturer Support/Warranty
If you have a problem with a product that we are an authorized dealer for, which carries a manufacturer warranty and/or manufacturer support, that is your first line of approach for any problems with the product. Particularly products which require installation, configuration, etc. are likely not eligible for return due to being electronic, but manufacturer support and warranty is likely available for any difficulties you face. Please contact the manufacturer directly, or contact us for the manufacturer's contact information if you don't have it. We do NOT accept returns of these products, if a replacement is authorized by the manufacturer the return will be handled directly with the manufacturer.

Return Credits
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is approved, then your return will be processed (minus any applicable restocking or other fees), as a STORE CREDIT. We do NOT issue refunds for returned items. We will send you your store credit code via E-mail and you can use this credit on any future purchase.

Return Shipping
To return your product, you should mail your product to: TrackAddix 15025 Industrial Road Omaha Nebraska US 68144

You will be responsible for paying for your own shipping costs for returning your item unless we have offered return shipping due to an error on our end. All shipping costs are non-refundable. If you receive a return credit, the cost of shipping on your original order will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.